The marketing of the Bonotour programme via the website (hereinafter, the Site) as well as the legal relationship between the user/customer and Viajes Tuttocard are governed by the following general conditions of sale.

The website and Bonotour Voucher Packs are property of the agency Viajes Tuttocard S.L., Wholesale Travel Agency, with registration no. CV-Mm 1019-A, company tax code B-54227707, address at Filá Cordón 36, 03804 Alcoy, Alicante province, and registered under VOLUME 3180, BOOK 0, FOLIO 96, SHEET A-106228 in the Mercantile Registry of Alicante.

In order to make a booking, simply follow the instructions stated on our website. Prior to any transaction, you must acknowledge being informed of our General Conditions of Sale and explicitly declare that you accept them from the moment you tick the box “I have read and expressly accept the General Conditions of Sale”. 

Users/customers must be 18 years of age or over. The consequences or liabilities that could arise from a minor accessing our database, falsifying his or her date of birth on the various registration forms, shall not be attributable to Bonotour.

In compliance with the principle of quality of personal data, expressed in Article 4 of the Organic Law on the Protection of Personal Data, the user agrees to provide true, accurate, complete and up-to-date data, so as to truthfully reflect his or her situation. Whenever data provided by the user/customer is false, incomplete, out of date or inaccurate, he or she shall be responsible for any damage, direct or indirect, material or immaterial, that could as a result be caused to a third party or to Viajes Tuttocard and its partner companies with which it maintains a relationship involving such data.

With the Bonotour programme, in addition to worldwide hotel bookings, either with free rooms (with minimum board basis) or discounted prices, you will also be able to book flights, cruises, long trips, unique experiences at exclusive prices for members of the Bonotour programme.

Buying the Voucher Pack and booking

Users who are interested in joining the Bonotour programme must purchase a Voucher Pack, either a 3 bookings pack for 29.95 euros or the 7 bookings pack for 59.95 euros. The Voucher Pack will then be sent to their home, and they will be able to redeem them as they wish when making bookings through the website. The Voucher number will be required during the booking process, and can be found on the top left part of each Voucher. Once the booking has been made, the user will receive an e-mail with a voucher in PDF format that must be printed off and shown to the supplier.

Once the user goes to confirm the booking, an option will appear at the bottom of the Bonotour page to book unforgettable experiences in the destination where he or she is going to be booking. These experiences are charged separately. For more information, see the conditions via the link that you will find alongside the experiences offered at the bottom of the Bonotour page.

All prices that appear on the website are shown inclusive of taxes and fees. Shipping costs are borne in their entirety by VIAJES TUTTOCARD, S.L., and therefore do not represent any additional cost to users. If VIAJES TUTTOCARD, S.L. ever decided not to bear the shipping costs and instead pass them on to the consumer, the amount of such costs would be reflected alongside the final price for the product or service offered, separately and in a clearly identifiable way.

For your convenience, we offer the possibility to make payments via credit or debit card. This is a fully secure process where the information is protected at all times through a secure connection and encrypted using SSL. We accept all major credit and debit cards. Payments are made using a secure payment system via our partner bank, Catalunya Caixa. TUTTOVIAJES shall not proceed with processing the booking confirmation until the card issuer has authorised the use of the card for the specific order. Ownership of the product is transferred to the purchaser at the time the payment is made. Viajes Tuttocard will not save bank details at any time.

Once a Voucher Pack has been purchased, the user/customer has a period of 15 days in which to return it, provided that no Voucher has been used and said Pack is in perfect condition.

With regards to cancelling a booking, this may be done at any time, but it will be subject to the special conditions of the Supplier. In addition, Bonotour will charge a 5 euro cancellation fee to cover administration costs.

Returns and cancellations

Applicable law and jurisdiction

In case of conflict between the owner of the site and any visitor to or user of the Site, if the parties fail to reach an amicable agreement, they will go to arbitration. In the event that the arbitral solution is not accepted, the parties shall be subject to the competent Courts of Alcoy. Spanish law shall apply in any case.

Intellectual property rights

As provided for in current legislation, all content included on the Site and in particular the brands, trade names, industrial designs, designs, texts, photographs, graphics, logos, icons, software or any other marks subject to industrial and commercial use are protected by the industrial or intellectual property rights of TUTTOVIAJES or third party owners of the same that have authorised their inclusion on the Site. It is therefore prohibited to use and/or reproduce any content without express consent from TUTTOVIAJES, which reserves the ability to act according to the laws in force in case of fraudulent use or misuse. TUTTOVIAJES shall not be liable for any infringement of third party intellectual or industrial property rights that could arise from the inclusion on the Site of brands, trade names, industrial designs, patents, designs, texts, photographs, graphics, logos, icons or software belonging to third parties purporting to be owners of the same upon their inclusion on the Site. Under no circumstances shall users’ access and browsing be construed to imply an authorisation or the renunciation, transmission, full or partial assignment of said rights, or the granting of any right or expectation of right and in particular, the right to alter, transform, exploit, reproduce, distribute or publicly communicate such content without prior express authorisation from TUTTOVIAJES or the relevant owners. 

Cancellation insurance Cancellation insurance conditions